Do I Need A Receipt For Sony Repair

Re: Sony A7II repair policy without a receipt

In reply to eyedo • Apr three, 2022

I don't know about the Sony warranty on the A7II--you tin can very likely download information technology from Sony's website--but many warranties simply cover the original purchaser, or the original recipient of information technology as a souvenir, if it was bought new and immediately given. In such a case, the warranty carte ought to be in the box, and nobody other than the recipient should accept registered the photographic camera with Sony. If somehow a gift recipient actually needs the receipt, he explains the situation to the giver, and asks for the documentation, and verification that information technology was a gift.

Just that is non your situation. You did non receive the camera every bit a gift. You bought information technology from the original purchaser. And unless that purchaser is an authorized Sony dealer, you may have trouble. The original-purchaser-only warranty may seem harsh, but if you don't like it, don't purchase the product. (And that is function of why I tin't see ownership a camera in such a transaction unless I both verified that information technology is working correctly and got a very skillful discount, at least 25% off of the all-time toll new.) Nevertheless, if yous explain the situation to Sony customer service, I'd bet they volition assist. Equally a matter of client goodwill, especially on such an expensive camera, they ought to stand behind it, because apparently information technology cannot be more than than a month or ii erstwhile. And then unless it shows signs of abuse, they ought to repair it for complimentary.

All of that said, representing to Sony that you received the camera equally a gift would be fraudulent, both in a civil sense and in many jurisdictions in criminal sense. And of course, it would just plain be wrong in a way that Sony being pig-headed about it would not alibi.

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